Telemarketers engaging in fraudulent or high-pressure sales tactics have become a problem in the industry, and it is a problem that CANON would like you to have all the facts about. How serious is it? The Federal Trade Commission, the U.S. Postal Service, and local Better Business Bureaus nationwide have judged the problem serious enough to issue warnings about so-called "toner pirate" practices, and in some cases, investigations have led to lawsuits against deceptive telemarketing companies.
CANONís main concern is for the customers who have placed their trust in CANON equipment. The most serious concern for CANON customers is the likelihood that supplies sold by these companies may not be genuine and might damage CANON equipment or significantly reduce its performance. However, equally important for our customers is the bottom line: Even though deceptive telemarketers say that the prices they offer are exceptionally low, in fact the opposite is usually true; the prices are often grossly inflated.
Since they never retain customers, these practitioners must make all the money they can on the first sale. Their business depends on using high pressure and deception to make a lot of sales fast.
Here's what to watch out for:
Here's what to do:
If you wish to submit a report of your experience, you may write to your local Better Business Bureau, or to:
Federal Trade Commission
The United States Postal Service
We trust that by directly communicating with the agencies referred to above, they will assist in eradicating these unscrupulous practices, which have been going on nationwide for years.
Loyal Business Machines ▪ 980 Sunrise Highway ▪ Babylon, NY 11704 ▪ 631-422-6200
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